General provisions

 These conditions are valid exclusively between the company IMAGO AMENS SNC, with registered office in Via Giandomenico Cassini, 21 - 10129 TORINO (TO), REA TO-1238755, VAT number 11759230011, hereinafter referred to as '' IMAGO AMENS '' and any person who purchases online at, hereafter referred to as '' CUSTOMER ''. These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force of the same.

 These terms and conditions govern the purchases made on the website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. n. 206/2005, amended by Legislative Decree no. n. 21/2014 and by the Legislative Decree. 70/2003 on electronic commerce.


ARTICLE 1 - Object of the contract

 With these general conditions of sale, IMAGO AMENS sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website The contract is concluded exclusively through the Internet, by accessing the CLIENT at and creating a purchase order according to the procedure provided by the site itself.

 The customer undertakes to examine, before proceeding with the confirmation of his / her order, the present general conditions of sale, in particular the pre-contractual information provided by IMAGO AMENS and to accept them by affixing a flag in the indicated box.

 In the order confirmation e-mail, the CLIENT will also receive a link to download and archive a copy of the present general conditions of sale, as foreseen by the art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

ARTICLE 2 - Pre-contractual information for the consumer - art. 49 of Legislative Decree 206/2005

 The CLIENT, before the conclusion of the purchase contract, examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the choice by the CLIENT.

 Before the conclusion of the purchase contract and before the validation of the order with "payment obligation", the CUSTOMER is informed about:

 - total price of goods including taxes, with details of shipping costs and any other costs;

 - terms of payment;

 - the deadline by which IMAGO AMENS undertakes to deliver the goods;

 - the conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as a withdrawal form as per Annex I, Part B of Legislative Decree 21/2014;

 - information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;

 - existence of the legal guarantee of conformity for the purchased goods;

 - after-sales assistance conditions and commercial guarantees provided by IMAGO AMENS.

 The CLIENT can at any time and in any case before the conclusion of the contract, be aware of the information relating to IMAGO AMENS, the geographical address, telephone and fax number, e-mail address, information that is reported, including below:


 IMAGO AMENS S.N.C. by Avagnina Hefrem and Ghiozzi Frida

 Registered Office: Via Giandomenico Cassini, 21

 Operating Office: Via Giandomenico Cassini, 47

 10129 - TURIN

 Tel 375 5719375


 ARTICLE 3 - Conclusion and effectiveness of the contract


 The sales contract is considered concluded with the sending by IMAGO AMENS to the CUSTOMER of an e-mail confirming the order. The e-mail contains the data of the CLIENT and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link to print and store the copy of the present conditions.

 The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly notify IMAGO AMENS of any corrections.

 IMAGO AMENS undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on do not constitute a contractual element, as they are only representative.

 IMAGO AMENS undertakes to deliver the goods within 30 days of sending IMAGO AMENS the e-mail confirming the order to the CUSTOMER.


 ARTICLE 4 - Availability of products


 The availability of the products refers to the actual availability at the time the CUSTOMER places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before the order is confirmed.

 Even after sending the order confirmation e-mail sent by IMAGO AMENS, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the unavailable product and the CUSTOMER will be informed immediately by e-mail.

 If the CLIENT requests the cancellation of the order, by resolving the contract, IMAGO AMENS will reimburse the amount paid within 14 days from the day on which IMAGO AMENS was informed of the customer's decision to terminate the contract.


 ARTICLE 5 - Methods of payment


 Each payment by the CUSTOMER can be done only by means of the credit cards indicated on the website, by bank transfer, using the Paypal payment method.

 In case of payment by credit card, the actual charge of the order amount will occur only when the order is complete and ready for shipment.

 In case of payment with Paypal, the actual charge will be made at the time of sending by IMAGO AMENS of the order confirmation e-mail.

 The communications relating to the payment and the data communicated by the CUSTOMER when this is done take place on special protected lines and processed according to law by Paypal.


 ARTICLE 6 - Prices


 All sales prices of the products indicated on the website are expressed in Euro and include VAT, and where applicable, the Raee contribution.

 Shipping costs are not included in the purchase price, but are indicated and calculated when the purchase process is completed before the payment is made.

 The CUSTOMER accepts IMAGO AMENS's right to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the website at the time the order was created and indicated in the confirmation e-mail sent by IMAGO AMENS to CUSTOMER.

 In the event of an IT, manual, technical, or any other type of error that could result in a substantial change, not envisaged by IMAGO AMENS, of the public sale price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be reimbursed within 14 days. from the day of cancellation.


 ARTICLE 7 - Right of withdrawal


 In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

 The CLIENT who intends to exercise the right of withdrawal must communicate it to IMAGO AMENS through an explicit declaration, which can be sent by registered mail to.r. or by accessing the "My orders" section on the website, with the creation of a Reso computer practice.

 The CUSTOMER may exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, as per Annex I, part B, D.Lgs 21/2014 (not mandatory) whose text is shown below:

 Withdrawal form

 (fill in and return this form only if you wish to cancel the contract)

 Imago Amens S.N.C. by Avagnina H. and Ghiozzi F. Via Giandomenico Cassini, 268 - 20851 - Lissone (MB), 

telephone: 039.27.121 - fax: 039. 27.12.310



Herewith I / we (*) notify / notify (*) the withdrawal from my / our (*) contract of sale of the following goods / services (*)


 - Ordered (*) / received on (*)


 - Name of the consumer (s)


 - Address of the consumer (s)


 - Signature of the consumer (s) (only if this form is sent in hard copy)


 - Date


 (*) Delete the unused wording.


In case of exercise of the right of withdrawal, the CLIENT is required to return the goods within 14 days from the day on which he communicated to IMAGO AMENS his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

 The goods must be returned to IMAGO AMENS, at the Operating Office, Via Giandomenico Cassini 47, 10129, TORINO.

 The direct costs of returning the products are charged to the CUSTOMER.

 The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, IMAGO AMENS will reimburse the amount of the products covered by the withdrawal within a maximum period of 14 days, including any shipping costs.

 As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, IMAGO AMENS may suspend the reimbursement until receipt of goods or until the demonstration by the CLIENT that he has returned the goods to IMAGO AMENS.

 IMAGO AMENS will reimburse using the same payment method chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CLIENT intends to exercise his own right of withdrawal, will have to provide IMAGO AMENS, by accessing the section contact us, the bank details: IBAN, SWIFT and BIC necessary for the reimbursement.


 ARTICLE 8 - Legal guarantee of conformity


 In case of receipt of products not conforming to orders or defective, the CUSTOMER has the right to the restoration without expenses of the conformity of the product by repair or replacement of the product. The CUSTOMER can exercise this right if the defect occurs within two years from delivery of the goods and reports the defect to IMAGO AMENS within two months of discovery.

 Subsequently, the customer must proceed with the creation of an IT practice by accessing the "My orders" section on the website IMAGO AMENS in case of defective or non-compliant product, will arrange, at its own expense, to organize the collection of the product, compatibly with the availability of the CUSTOMER.


 ARTICLE 9 - Guarantee of originality


 All the graphics, logos and creations on the site are by IMAGO AMENS and, therefore, total or partial reproduction and any other use not expressly authorized by IMAGO AMENS is prohibited.


The works on the site are craftmade and can present exclusive features expressly desired and sought by the artist that are not indicable as production defects. For any information or statement on the matter, the CLIENT can contact IMAGO AMENS at the email address, attaching any photographs and a detailed description. IMAGO AMENS undertakes to include on its website accurate descriptions of the various objects and items offered for sale to avoid such misunderstandings.


 ARTICLE 10 - Delivery methods


 The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of order no later than 30 days. from the date of receipt by the CLIENT of the order confirmation e-mail sent by IMAGO AMENS.

 Any costs and delays due to normal customs checks are not attributable and imputable to IMAGO AMENS but to the customer's total charge.

 For every order placed on the website, IMAGO AMENS will issue a receipt for the goods shipped. The tax receipt is available and printable, after the order has been completed, in the "My orders" section of the CUSTOMER. The tax receipt will contain the information provided by the CUSTOMER during the purchase process. After issuing the tax receipt, it will not be possible to make any changes to the data indicated in the same.

 In the case of CUSTOMERS with VAT, an invoice will be issued by IMAGO AMENS with the same procedures and features as the tax receipt.


 ARTICLE 11 - Responsibility


 IMAGO AMENS assumes no responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are dependent on malfunctions and disruptions of the Internet, if it fails to execute the order within the time stipulated in the contract.


 ARTICLE 12 - Access to the site


 The CLIENT has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its contents is permitted. The integrity of the elements of this site, whether audio or visual, and the relative technology used remain the property of IMAGO AMENS and are protected by the intellectual property right.


 ARTICLE 13 - Cookies


 The website uses "cookies". Cookies are electronic files that record information relating to the navigation of the CUSTOMER in the site (pages consulted, date and time of consultation, etc. ..) and which allow IMAGO AMENS to offer a personalized service to its customers.

 IMAGO AMENS informs the customer of the possibility to disable the creation of these files by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.


ARTICLE 14 – Integrality


These General Conditions of Sale are constituted by the totality of the clauses that compose them. If one or more provisions of these General Terms and Conditions of Sale is considered invalid or declared as such under the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.


 ARTICLE 15 - Applicable law and competent court


 These General Conditions of Sale are subject to Italian law.

 Any controversy that does not find a friendly solution will be submitted to the exclusive jurisdiction of the FORUM of Turin.